INDIECOMMERCE CUSTOMER SUPPORT
Monday - Friday, 8am to 8pm EST
For IndieCommerce customer support ONLY:
Please contact staff@bookweb.org
or call (914) 406-7500
Weekends, Holidays & After Hours
Saturdays, Sundays, holidays and after hours coverage:
We monitor for emergency issues only.
An emergency issue means that your customers can't buy anything from your website or your staff can't process any online orders. Your website is essentially broken and cannot take orders or process any transactions.
If your website has an emergency issue please check the IndieCommerce status page first.
If your issue has not been reported, submit a critical outage report, and staff will be alerted.
INDIECOMMERCE HELP CENTER





(914) 406-7500

staff@bookweb.org
RECENT BLOG POSTS
Non-Shippable Store Merchandise (ideal for Event Tickets, Memberships etc.), automated import of orders from the website to Basil and Anthology POS, active members on the platform and more.
READ MOREWe've got some more really interesting new features to announce in this week's IndieCommerce 2.0 summary. For Tier 1 and Tier 2, Google Analytics 4 is now available for both Tiers. We've also enabled the ability for events with past dates and for those events to be edited by your staff. You'll also notice that the new events calendar has had a visual upgrade and looks great. For Tier 2 only, we are now offering integration for both Basil and Anthology POS systems. Another new feature for Tier 2 stores is the very popular option of selling subscription products on your website.
READ MOREMost of the IndieCommerce staff will be at Winter Institute next week. If you have the opportunity, please stop by and say hello. For this week on IndieCommerce 2.0 we launched a new "signed copy" option. This feature is now available to both Tier 1 and Tier 2 stores.
READ MOREOver the past few years quite a few online bookstores have been approached by attorneys who represent individuals who are visually impaired and have had difficulty navigating the bookstore's website. Some of these cases end up in court others are settled out of court. Here are some best practices to help bookstores evaluate their compliance with the ADA guidelines.
READ MOREThe team has been focused on development, working on features like Ingram CDF, integration with Givex and the Subscription product.
READ MOREExciting stuff is happening with IndieCommerce 2.0!! The work is progressing at a steady pace. There are currently 14 sites live on IC 2.0 with another 25 in the process of configuring their websites. Migration testing for IndieLite sites is underway.
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