INDIECOMMERCE CUSTOMER SUPPORT


REGULAR BUSINESS HOURS

Monday - Friday, 8am to 8pm EST
For IndieCommerce customer support ONLY:
Please contact staff@bookweb.org
or call (914) 406-7500

WEEKENDS, HOLIDAYS & AFTER HOURS

Weekends, Holidays & After Hours
Saturdays, Sundays, holidays and after hours coverage:
We monitor for emergency issues only.

FOR EMERGENCY INDIECOMMERCE ISSUES

An emergency issue means that your customers can't buy anything from your website or your staff can't process any online orders. Your website is essentially broken and cannot take orders or process any transactions.
If your website has an emergency issue please check the IndieCommerce status page first.
If your issue has not been reported, submit a critical outage report, and staff will be alerted.

INDIECOMMERCE HELP CENTER


help documents
Written steps and instructions for working with IndieCommerce 2.0 features (Coming soon)
webinar
An archive of past webinars on various features of the IndieCommerce system (Coming soon)
training videos
Get started with videos focused on building out your site and getting ready for launch (Coming soon)
ONBOARDING LIST
If you're interested in IndieCommerce 2.0, fill out the onboarding request and we'll reach out as slots become available.
phone
IndieCommerce Help Desk:
(914) 406-7500
EMAIL
IndieCommerce Help Desk:
staff@bookweb.org

RECENT BLOG POSTS


Getting Ready for the Holidays on IndieCommerce 2.0

As holiday shopping rapidly approaches, it's a good time to begin preparing your IndieCommerce 2.0 site for the upcoming season. 

READ MORE
IndieCommerce 2.0 Update - August 2022

In the first weeks of August, we handed over the first IC 2.0 sites to our initial group of ABA member stores, and they are hard at work populating their new sites with content.

READ MORE
books
Are You On The List For IndieCommerce 2.0?

Last week we handed over the first IC 2.0 sites to our initial group of ABA member stores, and they are hard at work populating their new sites with content.

READ MORE
bookstore
There Is A Lot Happening With IndieCommerce 2.0

On July 25, 2022, we began a phased rollout of new IndieCommerce 2.0 websites to bookstores so that their staff can familiarize themselves with the new platform and start customizing their site to

READ MORE

INDIECOMMERCE HELP DOCUMENTS


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setup

Find out how to get started with IndieCommerce and check out some best practices, available features, and example IndieCommerce sites.
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site admin

These documents cover general site administration and maintenance, ADA Compliance tips, sample policy templates, and more.
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site building

Learn how to add your branding and store information to your site, or create pages, blogs, catalogs, and other content types, as well as steps on creating menus, webforms, and more.
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megaphone

These documents cover how to connect your store's Google Analytics account, social media, and integrate your email marketing service for newsletter sign-ups.
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bags

These documents cover order management and processing, and related topics to e-commerce on your site.
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lists and displays

IndieCommerce 2.0 has multiple different ways to displays books and products, such as product lists, catalogs, landing pages, and more.