INDIECOMMERCE CUSTOMER SUPPORT


REGULAR BUSINESS HOURS

Monday - Friday, 8am to 8pm EST
For IndieCommerce customer support ONLY:
Please contact staff@bookweb.org
or call (914) 406-7500

WEEKENDS, HOLIDAYS & AFTER HOURS

Weekends, Holidays & After Hours
Saturdays, Sundays, holidays and after hours coverage:
We monitor for emergency issues only.

FOR EMERGENCY INDIECOMMERCE ISSUES

An emergency issue means that your customers can't buy anything from your website or your staff can't process any online orders. Your website is essentially broken and cannot take orders or process any transactions.
If your website has an emergency issue please check the IndieCommerce status page first.
If your issue has not been reported, submit a critical outage report, and staff will be alerted.

INDIECOMMERCE HELP CENTER


help documents
Written steps and instructions for working with IndieCommerce 2.0 features (Coming soon)
webinar
An archive of past webinars on various features of the IndieCommerce system (Coming soon)
training videos
Get started with videos focused on building out your site and getting ready for launch (Coming soon)
ONBOARDING LIST
If you're interested in IndieCommerce 2.0, fill out the onboarding request and we'll reach out as slots become available.
phone
IndieCommerce Help Desk:
(914) 406-7500
EMAIL
IndieCommerce Help Desk:
staff@bookweb.org

RECENT BLOG POSTS


Feature Updates for IC 2.0 - March 24, 2023

Non-Shippable Store Merchandise (ideal for Event Tickets, Memberships etc.), automated import of orders from the website to Basil and Anthology POS, active members on the platform and more.

READ MORE
Feature Updates for IC 2.0 - March 10, 2023

We've got some more really interesting new features to announce in this week's IndieCommerce 2.0 summary. For Tier 1 and Tier 2, Google Analytics 4 is now available for both Tiers. We've also enabled the ability for events with past dates and for those events to be edited by your staff. You'll also notice that the new events calendar has had a visual upgrade and looks great. For Tier 2 only, we are now offering integration for both Basil and Anthology POS systems. Another new feature for Tier 2 stores is the very popular option of selling subscription products on your website.

READ MORE
IC Staff will be at Winter Institute next week & this week we added a "signed copy" feature to IC 2.0

Most of the IndieCommerce staff will be at Winter Institute next week. If you have the opportunity, please stop by and say hello. For this week on IndieCommerce 2.0 we launched a new "signed copy" option. This feature is now available to both Tier 1 and Tier 2 stores.

READ MORE
Best Practices for Bookstores to Follow to Keep Their Website ADA Compliant

Over the past few years quite a few online bookstores have been approached by attorneys who represent individuals who are visually impaired and have had difficulty navigating the bookstore's website. Some of these cases end up in court others are settled out of court. Here are some best practices to help bookstores evaluate their compliance with the ADA guidelines.

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IndieCommerce 2.0 Migration Update - February 3, 2023

The team has been focused on development, working on features like Ingram CDF, integration with Givex and the Subscription product.

READ MORE
IndieCommerce 2.0 Migration Update

Exciting stuff is happening with IndieCommerce 2.0!! The work is progressing at a steady pace. There are currently 14 sites live on IC 2.0 with another 25 in the process of configuring their websites. Migration testing for IndieLite sites is underway.

READ MORE

INDIECOMMERCE HELP DOCUMENTS


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setup

Find out how to get started with IndieCommerce and check out some best practices, available features, and example IndieCommerce sites.
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site admin

These documents cover general site administration and maintenance, ADA Compliance tips, sample policy templates, and more.
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site building

Learn how to add your branding and store information to your site, or create pages, blogs, catalogs, and other content types, as well as steps on creating menus, webforms, and more.
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megaphone

These documents cover how to connect your store's Google Analytics account, social media, and integrate your email marketing service for newsletter sign-ups.
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bags

These documents cover order management and processing, and related topics to e-commerce on your site.
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lists and displays

IndieCommerce 2.0 has multiple different ways to displays books and products, such as product lists, catalogs, landing pages, and more.